FAQs
Frequently Asked Questions
Frequently asked questions
How can I schedule an appointment with Dr. Aqeel Farooque in the UAE?
Dr Aqeel Farooque works at Al Qassimi Women’s & Children’s Hospital, part of the Emirates Health Services (EHS). All UAE appointments — whether physical or telemedicine — must be booked through official EHS channels:
– Call the EHS hotline: 800-88-77
– Use the EHS mobile app or EHS website appointment portal
As per his EHS contract, Dr. Aqeel cannot provide private consultations outside the EHS system for UAE patients.
What is KidsEndo Care?
KidsEndo Care is Dr. Aqeel Farooque’s independent platform for providing expert pediatric endocrinology and diabetes second opinions to families in India and internationally. These are advisory services only — your local physician remains responsible for ongoing care.
What is the difference between a consultation and a second opinion?
Consultation: Direct medical care with prescriptions and responsibility for treatment.
Second Opinion: Advisory guidance based on review of reports, with the local doctor remaining responsible for treatment.
KidsEndo Care provides Second Opinions only for patient safety and legal clarity.
Why do you only provide second opinions, even though you are licensed in India?
Although Indian law permits telemedicine consultations, KidsEndo Care operates strictly as a second opinion advisory service. This ensures safe practice, avoids the risks of online prescribing, and complements — not replaces — your child’s local care.
Can I request a telemedicine appointment?
UAE patients: Yes, but only through EHS. Telemedicine is available for certain cases at the discretion of the attending physician.
International and India patients: Yes, through KidsEndo Care — but these are second opinions only.
Are you accepting new patients?
UAE: Yes, via Al Qassimi Hospital under EHS.
International / India: Yes, via KidsEndo Care for second opinions.
What is the workflow for a KidsEndo Care second opinion?
1. Book an appointment online and select a convenient time slot (shown in your local timezone).
2. Upload or email your child’s medical records and reports in advance.
3. Join the secure video consultation with Dr. Aqeel at the scheduled time.
4. After the session, you will receive a written second opinion report summarizing the key findings and recommendations.
5. You must share this report with your child’s local doctor, who will decide on prescriptions, tests, or treatment changes.
Will I receive a prescription or lab order?
No. KidsEndo Care is advisory only. Recommendations are provided in writing for your local physician to act upon.
What is your refund policy for KidsEndo Care?
Cancel ≥24h → Full refund (minus 7% fee)
Cancel 4–24h → 50% refund (minus 7% fee)
Cancel <4h or no-show → No refund
Refunds are processed back to the original payment method within 7–10 business days.
Is this service safe and legal?
Yes. Dr. Aqeel Farooque is a licensed pediatric endocrinologist in India and the UAE. Providing second opinions online is legal under Indian telemedicine law and globally accepted, provided they remain advisory only and prescriptions are left to your local doctor.
What languages are available?
Services are available in English, Arabic, and Urdu/Hindi. Every effort is made to ensure language is not a barrier for families.